Archive for the ‘Support’ Category

January 20th, 2013

About reporting problems


Since v116 and v117 we have gotten report about the game crashing for some people!

The most common ones seem to be:

  • It crashes right away on startup: This is likely because of opengl being using and your system not working well with it for some reason. This can be solved for now by Right-Clicking the Cobalt shortcut, click properties, and in the “target” field that should contain something like “C:\Program Files\Oxeye Games\Cobalt\Cobalt.exe”, add -directx to the end, so that it now looks like “C:\Program Files\Oxeye Games\Cobalt\Cobalt.exe -directx”.
  • Crashing at some random point during a challenge:  In v117 we fixed a couple of these issues, and some who had problems with this no longer does. But it seems that for some all problems were not solved. We do not know why it is happening, and we would like to ask the people that are having these problems to clarify their crash report with some more information!

The reason why many of these crashes slip through is because they simply don’t happen on any of our systems. This is the reason why it is extra important that we understand exactly when and why it crashes for you.

To help us help you, these are the things that would really help us when trying to figure out what is wrong:

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